Tag: HKG

  • The IATA is trialing contactless international travel; BA and JAL participating

    Under the radar story from the IATA’s Airlines magazine last month:

    IATA published the results of several digital identity Proofs of Concept (PoCs) completed with the support of airlines, airports, technology providers, and governments across Europe and Asia Pacific.

    …The PoCs proved that

    • wallet-based digital identity solutions work in live airline environments;
    • digital identity data can be securely shared ahead of travel, on a need-to-know basis, enabling pre-travel checks and reducing repeated document handling;
    • biometric verification can replace manual paper document checks at airport touchpoints, allowing passengers to move through checkpoints securely and seamlessly;
    • a single digital identity can be reused across the journey, enabling a seamless, contactless tap-and-go experience; and
    • interoperability can be achieved across borders, enabling systems operated by airlines, airports and governments to work seamlessly together.

    In other words, show up without a passport and you’re on your way.

    The trials took place with these airlines and airports:

    • Airlines: British Airways, Japan Airlines, Air New Zealand, IndiGo
    • Airports: LHR, HKG, HND, AKL, BLR

    I’ve been using Digital ID for American passport holders inside Apple Wallet for the last few months now. Domestic flights only, and the implementation isn’t quite right: you need to look down at your phone for Face ID, but you’re asked to do that while the TSA screen is trying to take a photo of you.

    It certainly beats taking your passport out of a bag.

  • Looks like the guy who crashed out at Hong Kong Airport was trying to get on a Qantas flight

    You may have seen a video this week of a man going to work on some check-in kiosks at Hong Kong International Airport.

    The Telegraph reported that a British tourist was arrested on suspicion of criminal damage and possession of pills without a prescription, and had been trying to purchase a plane ticket before he lost it.

    Look a little closer, and you’ll see that his rampage started in Aisle J of the airport, and that he’s knocking down a Qantas check-in sign.

    Pity. Had he booked his ticket online, he could have used in-town check-in to ease his stress.

  • Wellness is the future of airport lounges

    Cathay is launching a new lounge design when The Wing, First reopens in Hong Kong later this year. Details about the concept and dining areas in this interview with Executive Traveller. One quote from Guillaume Vivet, Cathay’s General Manager of Customer Experience Design, stood out to me:

    “We think about how do you deliver good wellness, a good refreshing proposition” Vivet explains, describing this proposition as “something different that achieves more for our customers to be refreshed, to be relaxed, and in the theme of the whole wellness area.”

    To me, this is the airport lounge frontier. Look at what Aman is doing with wellness at their resorts: spas, meditation, yoga, saunas, sound therapy. I can’t think of a time these would be more welcome than during a long stopover or delay.