Peter Campbell, reporting for the Financial Times:

British Airways has been forced to downgrade thousands more members of its loyalty scheme, after its parent company’s rewards team incorrectly told some passengers they would keep their coveted Gold or Silver tier status.

The embarrassing error, which IAG Loyalty blamed on a “technical issue”, comes at a time when a shake-up of the scheme is proving contentious for the hundreds of thousands of BA passengers affected by the changes. 

…This week IAG Loyalty, the unit of BA parent IAG that manages the rewards programme, contacted several thousand members of the programme telling them they would retain their previous status, despite not accruing the right number of points.