As American hits United on worker pay, some brutal feedback from within

I wrote earlier today about American’s fourth quarter earnings call, where CEO Robert Isom made some sharper-than-usual comments about United’s profitability and worker pay in Chicago. Isom:

Quite frankly, I wouldn’t be out there bragging about profitability in a hub when 80% of your team members make a lot less than the market rate.

What do AA workers make of that in the midst of a snowstorm that has crippled their network? @xJonNYC, the well-connected aviation commentator, heard this:

“It’s a very tacky look for Isom and corporate to host their dog and pony show (state of the airline) from the glass palace today after telling frontline workers it’s “all hands on deck” and while crews are stranded in airports with no hotels and sleeping on floors, with 6 hour+ wait times to get ahold of scheduling. This is a meltdown of epic proportions and Isom is taking the time to brag about the profits he didn’t make?”

A lot more from his sources on this thread.

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