• Six tasks for Ole Orvér at oneworld: Hawaiian, tech, upgrades, lounges, diplomacy, and “the 6%”

    Some thoughts on what Ole Orvér will want to accomplish now that he’s in the top job:

    Hawaiian

    oneworld will become a 16-airline alliance for the first time on April 22, when Hawaiian Airlines joins as a full member.

    It will also be the first time any alliance will have three US-based members. While American has struggled in New York and Chicago, the alliance is collectively carving out a strong position in the west: once Hawaiian joins, oneworld will have powerful global hubs in Los Angeles, Seattle, and Honolulu.

    Tech

    Orvér’s predecessor, Nat Pieper, spoke extensively about a “common digital platform” during his time at oneworld.

    Right now, traveling with more than one airline in the alliance means getting familiar with multiple booking codes, websites, and apps. Plus, in a multi-city trip, ‘Airline A’ doesn’t know you’re connecting to a flight on ‘Airline B,’ which makes everything from bag tracking to delays a headache.

    The goal is to make traveling across oneworld airlines feel just as seamless as traveling with one of them. Here’s Pieper on Airlines Confidential:

    What we’re shooting for is, it shouldn’t matter which oneworld airline you’re traveling with. If you are most comfortable with one specific airline’s app, you ought to be able to track and use that app for your experience across the entire journey.

    That’s been a project at oneworld for a long time. Per Pieper, it started several years before he took over in 2024.

    Upgrades

    oneworld has also been trying to get its airlines to offer points-based upgrades to each other’s customers. It’s a simple concept: allow members of one airline’s program to use their points for an upgrade on a different oneworld airline, even if the home airline wasn’t involved in the booking.

    In June 2024, oneworld’s Gerhard Girkinger told Executive Traveller:

    Cross-airline upgrades are “a core element to the customer proposition and what we want to provide our customers… it’s going to be in a smaller scale initially, and then grow from there.”

    It’s been a slow journey. As of today, only American and Qantas offer integrated reciprocal points upgrades.1

    Lounges

    Airlines with a limited presence at an airport can’t justify the cost of operating a lounge individually, but they can collectively. That’s why oneworld started opening its own lounges in 2024.

    The first two are in Seoul and Amsterdam, and more are on the way. Pieper told Head for Points the same year that another lounge could come “anytime within the next 6 to 12 months,” and the goal is to open up to 10 over the next few years:

    I think, from our perspective, we want to have another three to five to ten lounges over the next five years. We have a good couple folks within the oneworld team allocated to that task, flying all over the place, meeting with airport authorities.

    Diplomacy

    Orvér spent four years at Qatar during his career, so he’ll be well aware that airlines don’t always get along. His time at the Doha-based airline came just before American’s CEO accused it of competing unfairly in the US market; a few years later, Qatar went to war with Qantas over flight rights into Australia and its partnership with Emirates.

    Qatar is back on good terms with American, but their relationship with Qantas is in rough shape. Last year, Qatar bought 25% of Virgin Australia, and the two airlines began a partnership that sees Virgin use Qatar jets and crews under a five-year wet lease deal and offer deep reciprocal loyalty benefits.

    You have to wonder what Qatar’s vision for Virgin is, and whether that will ever conflict with Qatar or Qantas’ membership in oneworld. Qatar has threatened to leave the alliance before, and it tried to get Qantas kicked out in 2022; a threat the airline took seriously enough to ask for other members’ support.2

    The 6%

    Then there’s new members. With 16 airlines, oneworld is the smallest of the three alliances (Star Alliance has 26, SkyTeam has 18).

    I’ve always gotten the sense that oneworld would rather have the largest share of premium traffic than a larger share of all traffic. Here’s Pieper saying a version of that with Business Traveler last year:

    “It’s easier to coordinate across 15 than across 28. And we have a strong concentration of premium carriers. That’s our differentiator,” he said.

    Emerald status, which unlocks first-class lounge access globally, is an offering no other alliance matches. “It’s a halo benefit that helps our members attract and retain high-value customers,” Pieper noted.

    That doesn’t mean membership is closed. According to oneworld, the alliance covers 94% of what it calls “global air travel demand.” If you’re looking to join oneworld, you’ll want to cover the 6%.

    Pieper said just a few months ago that the airlines had a collective interest in finding a partner in India. That would almost certainly mean IndiGo,3 which partnered with four SkyTeam members last year, but also has ties with American, British, JAL, Qantas, and Qatar.

    The alliance also has holes in South America and Africa.

    Qatar might help with the latter; their former CEO said in 2022 that the airline would do “everything within our ability” to bring RwandAir into the alliance.

    Taiwan’s Starlux has also expressed interest in joining oneworld, and both Condor (Germany) and Porter (Canada) are reportedly considering it.


    1. Alaska and American have their own partnership, allowing each other’s customers to get free upgrades where available, and the Avios airlines have varying degrees of upgrade integration, but AA and QF are the only two who’ve integrated in the way oneworld described it. ↩︎
    2. As reported in Joe Aston’s The Chairman’s Lounge. According to the same book, American’s Robert Isom eventually intervened to keep them both in the alliance. ↩︎
    3. The only other major airline, Air India, is a Star Alliance member. ↩︎
  • oneworld has a new CEO

    oneworld, today:

    oneworld today named seasoned aviation leader Ole Orvér as its new chief executive officer. He will join the alliance on 1 April, 2026. 

    A Swedish national, Orvér brings more than 20 years of industry experience to the role. He most recently served as Chief Commercial Officer at oneworld member airline Finnair, where he transformed the airline’s commercial and network strategy and introduced major new revenue and loyalty initiatives. 

    Before Finnair, Orvér was in network management at Qatar, and per oneworld, served in leadership roles for Air Berlin, LOT Polish, and SAS.

  • Qantas’ latest double status credit promotion is live

    Details:

    • Register in the latest version of the Qantas App
    • Double Status Credits or double Qantas Points on Qantas operated flights with a QF flight number
    • Book by 2 March 2026, for travel between 3 March 2026 and 12 February 2027
  • FT: Virgin is poaching British Airways customers after switch to revenue-based status

    Peter Campbell, reporting for FT:

    Virgin’s latest campaign, called “Save Your Tiers” included posters in Heathrow’s Terminal 5, BA’s main hub, as well as across social media. It offered upgraded membership to anyone with an upcoming Virgin Atlantic flight booked, regardless of whether they are already a member.

    Since launching the offer, “we’re firmly in thousands” of people joining, “and we’re only halfway through”, Anthony Woodman, head of Virgin Flying Club, told the FT this week. “We expect a lot of volume to come through in the next half… hopefully we’ll get into tends of thousands.”

    Virgin has blanketed T5 with the posters.

  • Qantas is inching closer to Project Sunrise flights

    Qantas has an update on Project Sunrise. Yesterday, on LinkedIn:

    The second Qantas Project Sunrise A350-1000ULR has entered the final assembly line at Airbus in Toulouse, with the fuselage sections and wings now joined and the tail installed this week. The first Project Sunrise aircraft is in the advanced stages of ground testing, preparing to take to the skies for its flight test programme in the coming months.

    First half of 2027 is still the plan for direct flights from Sydney to London and New York, but we don’t know which route will launch first.

    Before then, Qantas told Executive Traveller that it will run test flights between Sydney and New Zealand.

    (via Australian Aviation.)

  • FYI, AirTags are down to $64 a pack at Walmart

    If you’re in the US, and in the market for AirTags, now is a great time to pick up a pack. Previous generation model, but for luggage tracking purposes, the difference between them isn’t significant.

    4 packs are $64 (down from $99) at Walmart. The other big retailers have them for $70.

  • American cut its A321XLR order by 20%

    Rytis Beresnevicius, reporting for The Engine Cowl:

    American Airlines, which initially ordered 50 Airbus A321XLR aircraft, has confirmed that its order book now stands at 40 aircraft, including five that Airbus has already delivered.

    …An American Airlines spokesperson reiterated the comments that Devon May, the Chief Financial Officer (CFO) of the airline, made during the Q4 2025 earnings call, which outlined that the carrier has 40 A321XLRs on order.

    Airbus announced that American had ordered 50 of the long-range narrowbodies back in 2019.

    AA is using them on select JFK-LAX flights and the reviews range from preferable to “marginally worse” than older transcon business products. One of the more comprehensive YouTube reviews I saw called the layout a “hot mess.”

  • Asking for the check in Japan

    Jessica Kozuka, writing for Travel + Leisure:

    When signaling for the check, miming signing a bill will sometimes work, but the more standard gesture is to cross your index fingers in an X, indicating you don’t wish to order anything else.

    Nine other tips on traveling in Japan in the article, covering everything from resting disposable chopsticks to getting out of a taxi gracefully.

  • There’s a “hidden” speakeasy inside Denver Airport

    Business Insider’s Kasia Kovacs reviewed Williams & Graham, a cocktail bar inside Denver International Airport. She enjoyed the drinks and the ambiance, and found it to be a welcome distraction from the airport atmosphere.

    It’s a great idea, but I wish they’d commit to the bit. Photos show that the bar is concealed behind a bookshelf, but the host stand and red velvet rope give the whole thing away. So does the “world class cocktails” sign above the door. The point of hiding your bar is to make the customers feel like they’re in on a secret.

  • American’s CEO is brilliant, says “CEO whisperer” who invites him to his summits

    Ben Schlappig of One Mile at a Time noticed something unusual today:

    Jeffrey Sonnenfeld published an opinion piece in Fortune about how “the skies for American Airlines are clearer than you think.” For context, the 71-year-old is currently the Senior Associate Dean for Leadership Studies and Lester Crown Professor in Management Practice at the Yale School of Management.

    The article, which sits behind a paywall on Fortune but was republished on MSN.com, paints a rosy picture of America’s fourth-most profitable major airline, and specifically of Isom’s leadership.

    Sonnenfeld argues that Isom has never produced a loss, renegotiated labor contracts, runs the strongest domestic network, has accomplishments for which he receives “little to no credit” and that he’s being blamed for bad weather, among other things.

    He says Isom is an “unheralded” and “underappreciated” CEO who “rolls up his sleeves and takes challenges head on,” and is “leading American brilliantly and boldly.”

    Whether you agree with that praise or not, you might have wanted to know that Sonnenfeld:

    • Introduced Robert Isom at a Leaders Forum Lecture in 2021
    • Organized an award for Isom’s predecessor in 2022
    • Invited Isom to a Yale CEO Summit in 2024
    • Invited Isom to a Yale CEO Summit in 2025

    You might also have wanted to know that both Sonnenfeld and American Airlines participated in a Business Insider article in 2021 that describes him as a “CEO whisperer” who said he sends the invitations to those summits “personally.” Or that he “earned the trust of the business elite over decades of relationship building” and has become so well-connected that “he’s attained an indirect influence over corporate America.”

    Sonnenfeld says in the same interview that he’s not “beholden to any CEO,” and, to his credit, he also organized an award to Delta CEO Ed Bastian last year.

    Still, I would’ve liked Fortune to mention that perhaps the reason Sonnenfeld is so well-informed about Robert Isom is that he invites him to a bunch of his events.

  • Looks like the guy who crashed out at Hong Kong Airport was trying to get on a Qantas flight

    You may have seen a video this week of a man going to work on some check-in kiosks at Hong Kong International Airport.

    The Telegraph reported that a British tourist was arrested on suspicion of criminal damage and possession of pills without a prescription, and had been trying to purchase a plane ticket before he lost it.

    Look a little closer, and you’ll see that his rampage started in Aisle J of the airport, and that he’s knocking down a Qantas check-in sign.

    Pity. Had he booked his ticket online, he could have used in-town check-in to ease his stress.

  • Fiji becomes the second oneworld airline to offer on-demand dining

    Tim Chan, writing for The Hollywood Reporter:

    Fiji Airways first rolled out their on-demand dining program over the summer on routes to and from Dallas/Fort-Worth and Los Angeles to Nadi International Airport. Routes from San Francisco and Vancouver followed in November. Now, Fiji Airways has announced that on-demand dining will be implemented across their full network this year by April.

    Business class only. Fiji will also continue to offer their popular Supper Sets, where the appetizer, main, and dessert are all on one tray.

    Qatar is the only other oneworld airline to offer full meals at any time on board. Outside the alliance, only three other airlines are experimenting with this (Emirates, Etihad, and SWISS).

  • Qatar Privilege Club members get a chance at winning a rare Toblerone

    Did you know there is such a thing as a Toblerone Pink Crush?

    The limited-edition Toblerone Pink Crush reimagines the brand’s iconic recipe with white chocolate blended with honey, almond nougat, and tangy berries to create a distinctive pink color infused with a vibrant and berry essence. Only 6,000 individually numbered bars have been crafted, with a limited number of bars released per day, making each one a rare collectible..

    If you like the sound of that and you’re a Qatar Privilege Club member, head to the duty free at Hamad. Qatar is giving away scratch cards to win one until the end of the month.

    (A more convenient gift than the giant Toblerones at every other duty free store.)

  • Despite what you’ve read, Dubai does not have the world’s busiest airport

    The Associated Press, today:

    Dubai International Airport maintained its crown as the world’s busiest airport last year as officials said Wednesday that a record 95.2 million passengers transited through its terminals, part of the emirate’s continued economic boom.

    Reuters, as well:

    Dubai International Airport (DXB), the world’s busiest travel hub, is expected to handle close to 100 million passengers this year, its operator said on Wednesday, building on a record performance in 2025.

    DXB welcomed 95.2 million guests last year, a record for the airport.

    But in 2024, Atlanta hosted 108.1 million passengers, up 3.4 million from the year before. While we don’t yet have their 2025 data, it would take a drop of nearly four times that number for Dubai to accurately claim this title.

  • American is building a new Admirals Club in Chicago

    American:

    Spanning more than 10,000 square feet, the new lounge will eventually replace the existing lounge in Concourse L, giving customers more space to relax during their travel journey.

    This was the lousiest Admirals of the bunch in Chicago, thanks in part to its location near the regional gates. Kudos to American for looking after the locals.

    It joins Denver, Newark, Philadelphia (A) and DC (E) as lounges using American’s vastly improved modern template. The airline has similar updates in the works for Austin, Charlotte, Miami, and DC (D).

    (And yes, if you read my feature on the state of American’s lounges, you knew this was coming!)

  • American’s new CCO also misses the airline’s glory days

    Brett Snyder interviewed Nat Pieper, American’s Chief Commercial Officer (and former oneworld CEO) as he approaches 100 days on his new job in Dallas. Here’s the eye opener:

    They say the first step to recovery is admitting you have a problem. Nat does not have an issue with that, telling me bluntly, “we’re number three from a global airline in the US perspective.” Like many people who have been around the industry for a long time, this seemed hard for him to fathom.

    And (emphasis mine):

    Looking back to the beginning of his career, he had the same sentiment many of us did. “American was the gold standard.”

    It’s a great read all the way through. Pieper outlines American’s strategy in the three most lucrative hubs, the airline’s operational tech problems (he sounds more worried about it than their operations chief did!), and the need for a premium product on both new and existing aircraft. There’s even some noncommittal in-flight entertainment talk.

    More than any of those individual parts, it’s the sum of Pieper’s thoughts on the airline that makes this interview refreshing. We have heard variations of “we’re doing fine” out of American management for a while now. This is different.

  • All but two U.S. airlines now offer trading cards on board

    In 2003, Delta celebrated the retirement of its MD-11s by handing out themed trading cards to passengers on board. The idea stuck, and today, the airline has 68 holographic cards for each of its planes. Ask a pilot nicely and you can start your collection.

    Alaska, Frontier, Hawaiian, Southwest, and United all have their own sets.

    It’s become a shared secret among kids and collectors, and my hunch is that they’re not just a neat marketing tool, but an inexpensive loyalty driver. Videos of the cards regularly go viral on social media; one New York Post writer found a pilot who said “everybody wants them” on his flights.

    Today, Spirit joined the party. The bankrupt budget airline now offers six free cards, sponsored by Airbus.

    That leaves only two airlines who don’t. JetBlue, and the ever-thrifty American Airlines.

  • Qantas kicks off a refresh of seven regional lounges

    Qantas, today:

    Qantas is continuing with a major refresh of its Regional Lounge network, with upgrades set to commence for seven lounges across Australia over the coming weeks.

    These are interior refreshes, not full-scale renovations:

    …Each lounge will receive a refreshed interior featuring a distinct, new colour palette inspired by the region’s natural landscapes. Customers can expect modern furniture and improved seating options, refined finishes such as new flooring and updated surfaces, as well as upgraded technology including more charging points and entertainment displays.

    Closure dates (and a reminder that Qantas’ regional lounge footprint runs deep):

    • Rockhampton, closed February 5-18
    • Gladstone, closed February 8-26
    • Kalgoorie, closed February 8-14
    • Tamworth, closed February 12-21
    • Coffs Harbour, closed February 14-24
    • Mackay, closed February 19-March 9
    • Karratha, closed March 8-19
  • LA’s stadium district gets its first chain hotel

    Inglewood, just south of downtown LA, has a new 179-room hotel: The Anthem, which opened today.

    It was previously known as The Lum, but went through a renovation last year to become one of Hilton’s mid-tier Tapestry hotels. Rooms start around $270 (incl. tax) on Memorial Day weekend.

    The area is in the middle of a transformation; it’s now home to three major sports teams, four stadiums, and will host both this year’s FIFA World Cup and the opening and closing ceremonies of the 2028 Olympics.

    It’s also a 30+ min drive away from a lot of the city, which has made a weekend trip for a game or a show kind of a hassle.

    Next is The Kali, part of Marriott’s upscale Autograph Collection. It’s a new build, with 300 rooms, and will open in September.

  • American COO on Fern meltdown: “always an opportunity to do better,” but our systems worked

    You may have read last week about AA’s almighty meltdown during Winter Storm Fern: 10,000+ canceled flights, a five-day stretch of mass delays, customer service nightmares, and crews sleeping on the airport floor.

    COO David Seymour appeared on Airlines Confidential to address the collapse, and was bullish on the airline’s recovery:

    SEYMOUR: What I’ll tell you is our technology that we used did not fail. It worked.

    I would tell you throughout the whole event, we did not lose track of our crew members in our system, which I think you alluded to, others might have.

    …I mean, it’s the largest amount of cancels this airline has ever done in that short of a period of time.

    But that’s what we also, the same technology we used to repair.

    He doubled down in his next answer:

    QUESTION: “Do you feel like you recovered as quickly as possible?”

    SEYMOUR: “Yeah, we did. No, we didn’t. I mean, again, I will always tell you, there’s always an opportunity to do better, you know, but it’s weather and understanding and how you factor in the, what I tell you in a lot of cases was infrastructure issues that added to the complexity that we had.”

    Pushed again for some thoughts on improvements, Seymour closed with:

    SEYMOUR: We’re going to invest in better tools to communicate with our crew members.

    We’re working certainly on better technology for our customers in terms of looking for opportunity to rebooking. I like what we did in advance of putting the travel waiver out. We had over 100,000 customers that took advantage of that.

    Did something unique by creating flights, extra flying to create opportunity for those that could leave before the storm to get them out. Also, opportunities for people to route themselves around the hubs that were impacted. And then we’re going to look at better tools so we can manage even more volume and how we integrate that with hotels.

    Some parts of storm recovery are beyond an airline’s control. You can’t force a plane to take off in a storm, and while you can make your hubs more resilient to weather, you can’t change the conditions they operate in. American’s hubs were hit the hardest this time, especially Dallas and Charlotte.

    But an airline gets to control how it communicates, and here, American didn’t do enough. Customers hung around in terminals for hours, even days, waiting for news about their flights. Lines spilled out into the concourse in at least two terminals at DFW. Pilots, according to their union, experienced “multi-hour hold times” and “six-hour delays between requesting a hotel and having someone even assigned to review the request.”

    The question is whether American views this as once-in-a-decade bad luck, or they think this exposes underlying issues in their operations technology.